Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Bill M. (verified owner) –
So easy to remove and reinstall thanks to your guidance video. Turnaround was fairly quick. And end product is superb! Display is vibrant and indicator needles are bright, just right. Wonder how much I saved over dealership. $1,000? $1,500? Great work, Tanin.
Jose (verified owner) –
Great service
Connor Keough (verified owner) –
Everything is great! Thank you guys
Josh D. (verified owner) –
I am very happy with the way my cluster came out. I placed the R&R order online, and received a phone call the next day ensuring my ship date. I got a call while they were working on it to make sure that I did not want anything else changed (no charge of course, original R&R was for Tach and Speedo needles only). I confirmed my selection, and two days later it was being shipped back to me.
Steven Burke –
Very happy with the whole process. Repaired cluster works like new and I would highly recommend Tanin Auto Electronix.
Richard Staller –
Very pleased with the service. The dealer wanted $1400 to replace the instrument cluster. Tannin did a quick repair of the lights on the speedometer and tachometer for $150.
BRANDON FRUZIA –
If you are reading this, don’t hesitate to send your cluster in to be repaired/upgraded. My cluster looks absolutely amazing. Can’t even tell it was worked on and looks better than new. Turn around time was just as stated. 1-2 days. Very fast. I highly reccomend this service.
Guest –
Sent in my IS250 gauge cluster for repair. They replaced the LEDs for the speedo and tach needle. Quick turnaround time and everything works great!