Returns are accepted at Tanin Auto Electronix. To be eligible for a return, the item must be returned in the condition as it was received. Returns must be unopened, unused, and accompanied with proof of purchase and/or packing slip. Replacement items are not returnable if the warranty label has been tampered with, if the item has been damaged physically or electronically, modified, or otherwise in a condition that is was not originally received in. The return timeline begins on the date of which the item was received. Shipping paid is non-refundable.
DIY AND REPAIR COMPONENTS
Within 30 days: Full refund
After 30 days: 50% restocking fee
Climate controls, clocks, information displays, ECU’s, and Instrument Clusters
30 day return: 30% restocking fee
30-45 days: Must be approved by management; 50% restocking fee
Please allow 3-7 business days for processing of a refund, once we’ve received your item back. Please email us at firstname.lastname@example.org with any questions.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account or credit card statement again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Turnaround times on repair services and replacement items are an estimate, not a guarantee. We will notify you of any delays with your item. Our turnaround times do not include the time your item is in transit to us or you. Shipping may affect the overall turnaround time.
Same-day Service Fees
Same-day service cannot be guaranteed without a deposit. A $50.00 non-refundable deposit will be charged when you schedule your same-day appointment. If you are running late or need to reschedule, you must let us know in advance or you will be subject to additional service fees.
Our technicians work limited hours and our repair queue is continuously growing, so the business is impacted when we schedule specific time frames to perform work and a customer does not show up.
Labor charges on diagnostic and repair services are not refundable. Special cases may be granted with authorization from management at Tanin Auto Electronix.
We are not responsible for minor cosmetic interior vehicle damage incurred by the removal or re-installation of gauge clusters, radios, climate controls, etc. Many times interiors are very old and brittle. Sometimes indentations or plastic cracks occur.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. If your original part as well as the part that we ship you has the exact same problem then we will not exchange the part again. This means there is a problem with your vehicle and not the part you think is the problem.
We are unable to send you a replacement item free of charge. We must first receive your returned part to be exchanged or you must authorize a temporary and refundable charge on a second item.
Third-Party Labor and Shipping
We are not responsible for any cost associated with third-party services, and expenses including but not limited to shipping, installations, mechanical work or other expenses associated with your vehicle’s downtime.
All warranty claims must be discussed and authorized prior to shipping your item back to us. We are not responsible for any shipping costs if an item is sent to us unauthorized.
Warranty labels will be applied to refurbished and repaired units. Removing or tampering with these labels will void your warranty. View our Warranty Policy for more details.
A product is considered abandoned when we are unable to contact you for payment after persistent attempts. Any product abandoned for 30 days or more will be charged a storage fee. This fee will be $10 a day starting on the 30th day up to 100 days. After this point, we will turn your account over to collections.
To return your product, you should mail your product to 7012 WI-31 #100, Racine, WI, 53402, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we provide you with a shipping label and you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.