Returns, Exchanges, Repair & Service Policy

This policy applies to all products and services sold by Tanin Auto Electronix, including DIY components, replacement units, repair services, diagnostic services, same-day service appointments, warranty claims, and custom or configured units.

By placing an order, sending in a part for service, or scheduling an appointment, you agree to the terms below, including return eligibility, restocking fees, non-refundable labor charges, warranty conditions, shipping responsibility, and dispute resolution terms.

1) General Return Eligibility

The return and warranty timeline begins on the date you receive the item.

  • To be eligible for a return, the item must be returned in the same condition in which it was received.
  • Returns must be unopened, unused, and include proof of purchase and/or the packing slip.
  • Original shipping charges are non-refundable.
  • All items are sold based on the description, compatibility information, and condition stated at the time of purchase. It is the customer’s responsibility to verify compatibility with their vehicle before purchasing. Orders placed without proper verification are not eligible for return based on incompatibility.
  • Any item that has been installed or attempted to be installed is considered used and is not eligible for return.
  • Returns may be refused if the item has been opened, installed, used, physically damaged, electronically damaged, modified, tampered with, or returned incomplete.
  • Replacement items are not returnable if the warranty label has been removed or tampered with.
  • Returns received that do not meet these conditions may be refused, returned to the customer at the customer’s expense, or subject to reduced refund eligibility.

2) DIY & Repair Components

Examples include small parts, LCDs, bulbs, LEDs, and similar components.

  • Within 30 days: Eligible for a full refund.
  • 31–90 days: Eligible for return with a 50% restocking fee. No approval required.
  • After 90 days: No returns accepted. Exchanges may be approved on a case-by-case basis in line with product warranty coverage and the issue experienced.

3) Replacement Units

Examples include climate controls, clocks, complete information displays, TFT or LCD and digitizer units, ECUs, and instrument clusters.

  • Within 30 days: Eligible for return with a 30% restocking fee, provided the unit has not been installed, attempted to be installed, programmed, or used.
  • 31–90 days: Management approval required. If approved, a 50% restocking fee applies.
  • After 90 days: No returns accepted. Exchanges may be approved on a case-by-case basis in line with product warranty coverage and the issue experienced.

4) Custom, Programmed, or Configured Units

Any item that has been programmed, coded, VIN-matched, mileage-adjusted, specially configured, or customized for a specific vehicle, customer order, or application is final sale and is not eligible for return or refund unless required by law.

5) Repair Services, Diagnostics & Labor

  • All labor charges for diagnostic and repair services are non-refundable once work begins.
  • This includes inspection, testing, bench diagnostics, troubleshooting, attempted repairs, completed repairs, and technician time.
  • Special exceptions may be granted only with written authorization from management.
  • Turnaround times are estimates only and are not guaranteed.
  • Turnaround estimates do not include shipping time to or from our facility.
  • We do not guarantee that repairing or replacing a component will resolve all vehicle issues, as multiple systems may contribute to similar symptoms.

Service Disclaimer

When you send us your used part and describe the issues you are experiencing, we diagnose the reported problem and perform the agreed repair work. We may recommend replacing additional common wear items that frequently fail, but we do not and cannot test every function or every future failure point of every used part.

If another issue develops that is unrelated to your original complaint or unrelated to the repair work we performed, that issue is not covered under the repair warranty.

We are not responsible for minor cosmetic interior vehicle damage that may occur during removal or reinstallation of gauge clusters, radios, climate controls, or similar interior components. Many interiors are old and brittle, and trim pieces or plastics may crack, flex, or show indentations during service.

6) Same-Day Service Fees

  • Same-day service cannot be guaranteed without a deposit.
  • A $50.00 non-refundable deposit is required to schedule a same-day appointment.
  • If you are running late or need to reschedule, you must notify us in advance or additional service fees may apply.

Our technicians work limited hours and our repair queue is continuously growing. When we reserve time specifically for your appointment and you do not show up, the business is directly impacted.

7) Exchanges

  • We replace items only if they are defective or damaged.
  • If you need to exchange an item for the same item, contact us first at contact@taninauto.com.
  • All exchanged items are subject to inspection and testing prior to approval.
  • If your original part and the replacement part both have the exact same problem, we reserve the right to deny further exchanges. In that case, the issue is likely with the vehicle and not the replacement part.
  • We do not send replacement items free of charge in advance.
  • We must first receive your returned part for inspection and exchange, or you must authorize a temporary refundable charge on a second item.

8) Refunds

  • Please allow 4–7 business days for refund processing after we receive your returned item.
  • Refunds are typically processed on Sunday or Monday night.
  • Approved refunds are issued to the original payment method used for the purchase.
  • Any applicable restocking fees, return shipping charges, or other authorized deductions will be withheld from the refund amount.

Late or Missing Refunds

  1. Confirm that 4–7 business days have passed and that the next Sunday or Monday processing window has occurred.
  2. Check your bank account or credit card statement again.
  3. Contact your card issuer or bank, as posting delays are common.
  4. If you still have not received your refund, contact contact@taninauto.com.

9) Third-Party Labor, Shipping & Vehicle-Related Costs

We are not responsible for any cost associated with third-party services or related expenses, including but not limited to:

  • shipping charges
  • installation costs
  • mechanic or shop labor
  • diagnostic charges from others
  • towing
  • rental vehicles
  • vehicle downtime
  • missed appointments
  • any other related expense or loss

10) Warranty Claims

  • All warranty claims must be discussed with us and authorized before you ship any item back.
  • Unauthorized warranty returns may be refused.
  • We are not responsible for shipping costs on unauthorized returns.
  • Warranty labels are applied to refurbished and repaired units.
  • Removing, breaking, or tampering with warranty labels voids warranty coverage.

For more warranty details, please review our separate Warranty Policy.

11) Abandoned Products

A product is considered abandoned when we are unable to contact you for payment after repeated attempts.

  • Any product abandoned for 30 days or more will incur a storage fee.
  • The storage fee is $10 per day, beginning on day 30.
  • Storage fees may continue up to 100 days.
  • After that point, the account may be turned over to collections.

12) Return Shipping Instructions

Please send approved returns to:

Tanin Auto Electronix
7012 WI-31 #100
Racine, WI 53402
United States

Address variations such as 7012 State Road 31, 7012 Wisconsin 31, or Caledonia, WI may also route correctly depending on the shipping carrier.

  • You are responsible for return shipping costs unless otherwise agreed in writing by us.
  • Original shipping costs paid on the order are non-refundable.
  • If we provide a return label and a refund is approved, the return shipping cost may be deducted from your refund.
  • For items valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance.
  • We do not guarantee receipt of returned items and are not responsible for packages lost or damaged in transit.

13) Payment Disputes & Chargebacks

If there is a problem with your order, item, repair, or service, you agree to contact us first and allow us a reasonable opportunity to review and resolve the matter before filing a payment dispute or chargeback.

By placing an order, scheduling service, or sending in a part, you acknowledge and agree that:

  • return eligibility depends on product condition, timeline, and category;
  • restocking fees may apply;
  • labor, diagnostics, and repair services are non-refundable once work begins;
  • custom, programmed, coded, VIN-matched, mileage-adjusted, or specially configured items may be final sale;
  • warranty labels must remain intact;
  • third-party costs and vehicle-related expenses are your responsibility;
  • unauthorized returns and warranty claims may be refused.

In the event of a dispute, we will provide order records, tracking records, communication history, service records, photos, testing notes, and this policy to the payment processor or card issuer. Filing a chargeback does not override this policy, the product listing, or the terms agreed to at the time of purchase.

14) Contact

For return requests, exchange requests, warranty authorization, or refund questions, contact contact@taninauto.com.

v1.0 – 2026-04-17

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