Frequently Asked Questions
Please contact us if you need additional help.
There are only TWO guaranteed shipping methods which offer refundable shipping.
We are unable to refund any shipping due to delays outside of our control. USPS and UPS give shipping estimates. This does not account for workers that call out sick, weather delays, USPS hub delays, high shipping volume, and carriers that don’t scan packages correctly.
The two guaranteed options are:
USPS Express (1-3 day)
UPS Next Day Air (1-2 day)
In the event deliveries are not made when they say you are eligible for a shipping refund. USPS and UPS will issue full refunds in the event a package is late.
Are your parts new?
Our Replacement Units are not new. These instrument clusters, climate controls, ECUs, etc., are used, refurbished units. They are rebuilt and tested to ensure they are in working condition before we ship them.
Most of our DIY Repair Components are brand new components. The very few repair components we sell that are used u0026 tested specifically say this in the listing.
It is legal to correct digital odometer mileage as long as you follow the laws, disclosure, and regulations, but keep in mind that local laws vary by state. Odometer mileage can only be corrected to reflect the actual miles on the vehicle. You can not willingly and knowingly reduce odometer mileage for any reason. You can set odometer mileage to 0. In this event, you must place an approved sticker in your door jamb stating the reason for correction to 0. You will need to complete our odometer correction form and send it along with your cluster.
If you’re keeping your original instrument cluster, then you do not need to worry about correcting the miles. When you replace the LCD screen or do any other type of repair, your mileage will remain the same since it is actually stored within the instrument cluster.
If you’re replacing the instrument cluster, then you do need to have the vehicle’s mileage programmed into the replacement cluster. When you purchase a refurbished instrument cluster from Tanin Auto Electronix, the odometer correction is included!
The turnaround times on our repair services vary by make and model. Please check the service listing on our website for our current turnaround time. Our turnaround times are an estimate and may be extended based on current repair volume.
Our address is 7012 WI-31 #100, Caledonia, WI 53402.
If you would like to save on shipping you are more than welcome to drop-off an item.
Yes. We offer expedited 2-4 day services for both non-local and local customers. When purchasing a repair service on our site, you have the option of selecting expedited service which is $100, certain Lexus items are $200 and has a 2-4 day turn around time.
We have a local same-day service available for $200. We will repair your item while you wait in the lobby.
A $50.00 non-refundable deposit will be charged when you schedule your same-day appointment. If you are running late or need to reschedule, you must let us know in advance or you will be subject to additional service fees. A simple phone call letting us know you are running late is all we need!
Contact us before sending anything back. All warranty claims must be discussed and authorized prior to shipping your item back to us. We are not responsible for any shipping costs if an item is sent to without prior approval.
No – Warranties are only valid to the original purchaser.
Contact us before sending anything back. Find more details on our Return Policy
Our warranty varies between each part and service. Please view the specific product page for the warranty details.
Our shipping address is 7012 WI-31 #100, Caledonia, WI 53402.
Properly package your part to avoid any damage while it’s in transit, and ship it to us using the carrier of your choice. You also have the option of using our UPS Portal to create a shipping label. Find more details on our Shipping page.
Our shipments are only insured up to $99.00 and it is the customer’s responsibility to let us know if they want to pay more for insurance. You can also purchase additional shipping insurance on our product or repair pages.
We accept all major debit/credit cards as well as PayPal, Venmo, Apple Pay, Google Pay, Cash and Checks.
Please make all checks payable to Tanin Auto Electronix
We only use UPS and USPS. The service used depends on the item we are shipping and the address it is going to. If you are purchasing on the site, the methods available to you will all be shown based on the items in your cart and your shipping address. Larger items will always go UPS and smaller items will go USPS, unless UPS doesn’t deliver to your location. UPS is far superior in delivering on time shipments, shipments that are not damaged, and honoring lost or damaged item claims.
Contact us if you need expedited return shipping beyond what is offered on the site.
Send us a direct message on our Contact page. Or, you can call us at 262-456-4147 or send an email to contact@taninauto.com.
Our business hours are Monday-Friday, 9am to 5pm central standard time.
Yes – the customer is responsible for any and all fees related to customs or import.
Product Disclaimer
Tanin Auto LLC d/b/a Tanin Auto Electronix (“Tanin Auto Electronix,” “we,” “us,” or “our”) designs and sells automotive electronic products and related components. By purchasing, installing, or using any of our products, you acknowledge and agree to the following:
You are solely responsible for ensuring that any product purchased from Tanin Auto Electronix is compatible with your vehicle and is installed and used properly, safely, and in compliance with all applicable federal, state, and local laws, regulations, and ordinances.
We strongly recommend that all products be installed by a qualified professional. Installation and use of aftermarket automotive electronics and components involve inherent risks, including but not limited to vehicle damage, electrical failure, fire hazards, personal injury, or death. By purchasing or using our products, you voluntarily assume all such risks.
Tanin Auto Electronix makes no guarantees or representations regarding the legality of the use of any product in your specific jurisdiction. Certain products may be intended for off-road, show, or competition use only, where permitted by law. It is your responsibility to determine whether the use of any product is lawful in your location. We are not liable for any fines, penalties, or legal consequences resulting from unlawful use.
To the fullest extent permitted by law, you agree to waive, release, and discharge Tanin Auto Electronix and its owners, officers, employees, affiliates, and agents from any and all claims, demands, damages, losses, liabilities, costs, or expenses (including attorney’s fees) arising out of or related to:
(a) the purchase, installation, or use of any product;
(b) improper installation or misuse of any product;
(c) failure to comply with applicable laws or regulations;
(d) failure to follow vehicle manufacturer guidelines or instructions; or
(e) any injury, death, or property damage resulting from the use of our products.
You further agree to indemnify, defend, and hold harmless Tanin Auto Electronix and its affiliates from and against any and all claims, liabilities, damages, losses, and expenses arising out of or related to your use or misuse of our products or your violation of these terms.
All products are provided “as is” and “as available,” without warranties of any kind, either express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose, except where such disclaimers are prohibited by law.
This disclaimer shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to conflict of law principles. Any legal action or proceeding arising under or related to this disclaimer or the purchase or use of our products shall be brought exclusively in the state or federal courts located in Racine County, Wisconsin, and you hereby consent to the personal jurisdiction and venue therein.