SHIPPING INSURANCE

Shipping insurance protects your item against loss, theft, or damage while in transit.

If you use our UPS inbound shipping portal, you may purchase additional insurance for your shipment to us. At checkout, you may also select insurance coverage for the return shipment back to you. Selecting insurance determines the maximum claimable coverage.

All outbound shipments are automatically insured up to $100 at no additional cost. This typically covers minor shipping damage such as cracked lenses or light cosmetic damage.

We are not responsible for loss or damage beyond the insurance amount selected.

If you ship your item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any claims must be handled directly with your shipping carrier.

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Repair Service Terms & Conditions

1. Repair Agreement

By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.

Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.

2. Diagnostic Fee

Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.

If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.

3. REPAIR AND Warranty Terms

Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.

To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.

4. Non-repairable Items

If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.

If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.

5. Shipping Insurance

If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.

At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.

We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.

Expedited Services

We’ll repair your item and ship it back to you within a 2-4 business day (M-F, no holidays) window from when it arrives at our building.

Our UPS typically arrives between 11a-2pm and USPS between 1030a-2pm. Your item will be placed in the tech queue the same or next day and then would be initially diagnosed or fully repaired within 1-2 days. After this point it will be transferred to customer service for payment and then queued for shipping.

This does not include faster return shipping!

Please select an expedited shipping option separately during checkout.

Shipping Methods & Estimates

Transit times are estimates only and are not guaranteed. Carrier delays, weather, customs processing, holidays, and delivery location may affect actual delivery times.

These are estimated delivery times only.
Holidays, weather, customs, and rural locations may extend delivery times.

USPS First Class

Estimated delivery is typically 3–5 business days.

USPS Priority

Estimated delivery is typically 2–3 business days. We only ship clusters via USPS to HI, AK, PR, Guam, and APO/FPO addresses. All other states will ship via UPS Ground.

USPS Express

Estimated delivery is 1–2 business days for many major metro areas and 2 business days for some rural zip codes. USPS Express does not guarantee overnight delivery.

UPS Ground

Estimated delivery is typically 5 business days or less. For some West Coast destinations, delivery may take 6–7 business days.

International Shipping and Canada

Customer is responsible for any and all customs, duties, taxes, import fees, and brokerage charges.
• Only the shipping methods available to you will be shown at checkout.
• We use UPS Worldwide Saver for larger packages and USPS Express International for smaller packages.
• We do not offer untracked or low-cost shipping methods that do not provide reliable delivery protection for the buyer and seller.
• International shipments typically arrive in 5–7 business days, but customs delays may extend delivery times.
• Shipments to Canada are typically sent via UPS Standard (about 3–5 business days, plus customs and brokerage) or USPS Priority Mail (about 2–4 weeks, typically without brokerage charges).

Shipping

SHIPPING TIMES & DELIVERY

SHIPPING METHODS

SHIPPING RESPONSIBILITY & INSURANCE

SHIPPING DELAYS & NON-REFUNDABLE COSTS

INTERNATIONAL SHIPPING

RETURN SHIPPING FOR REPAIR SERVICES

IMPORTANT SHIPPING POLICY SUMMARY

How to send your item to Tanin Auto Electronix

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