Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you are agreeing to send us your original unit to be diagnosed and/or repaired.
You also need to complete and include the work order form found here
We will not be sending you a replacement unit. We have separate services if you are looking for a replacement unit
2. Diagnostic Fee
In the event you decline a repair service or replacement part after we have completed a diagnostic service on your part the diagnostic fee + shipping will be due as per the signed Work Order Form. This fee covers the time and labor involved with processing and testing your unit.
3. Warranty Terms
Almost all of our repairs require that you send the entire unit for us to warranty the work we perform.
For example, if you are sending an instrument cluster to be repaired, you must send the entire cluster including the lens.
4. Non-repairable Items
In the event of your unit being non-repairable and you decide to purchase a replacement unit, we will assume you do not want your original unit shipped back to you.
If you do want the original part returned, then it will be your responsibility to inform us and accept the additional shipping charges.
Richard (verified owner) –
You guys did great. I love having a fully functional interior in my car again. Thank you.
Taylor M. (verified owner) –
Cluster works great. It got scratched while it was at Tanin and took a week for a manager to respond with a funny refund offer.