Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Brian (verified owner) –
Tanin Auto Electronix was super easy and the repair was done quickly and got my van back on the road with no issues! Thank you!
Anonymous (verified owner) –
I just got back my cluster and just installed back into my 2005 Quest! I can now see the gas,hot and cold and mileage readings again! Very happy !
Guest –
I had been unable to read my Odometer/Fuel gauge LCD on my 2004 Nissan Quest for years. I thought that my only option was to send my cluster in to be repaired. I came across Tanin Auto’s website and they had by far the best pricing for fixing my cluster. Then I discovered that Tanin also sold the replacement LCD for my vehicle. My new part arrived quickly in the mail in about 2 days. I took a few moments to watch the informative YouTube tutorial on its proper install. Without any special tools or skills in electronic repair I had my cluster working 100% in about 10 minutes! I am so happy that I found Tanin Auto. I have saved hundreds of dollars on having a dealer do this simple repair. Great service and great Tech support ! I would highly recommend Tanin Auto to anyone!