Repair Service Terms & Conditions
1. Repair Agreement
By purchasing our diagnostic or repair service you are agreeing to send us your original unit to be diagnosed and/or repaired at a minimum of $139.99 diagnosis fee.
The first step is to complete our fillable Tanin Electronix Work Order Form which is in fillable PDF format. Print it and send it with your item. We will not work on your item without a completed and signed work order form.
2. Diagnostic Fee
Everything that enters our building will be charged a minimum of $139.99 diagnostic fee as explained on the work order form. In the event you decline a repair service or replacement part then you will only owe the diagnostic fee, starting at $139.99, plus return shipping cost of your choice.
3. Warranty Terms
All of our repairs require that you send the entire assembled unit which includes the lens and plastic covers for us to warranty the work we perform. If you are sending a Nissan or Infiniti cluster please do not send the entire plastic cluster housing or bezel surrounds and dash pad. These are not part of the gauge cluster.
4. Non-repairable Items
In the event of your unit being non-repairable and you decide to purchase a replacement unit we will dispose your original unit.
If you do want the original part returned, then it will be your responsibility to inform us and accept the additional shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal you have the option to add-on more inbound shipping insurance. This will protect your investment to our building and allow us to pay out a claim of UPS damage, theft, or lost packages. At checkout you will see an option to add outbound shipping insurance. This option is the same insurance going back to you. Our outbound shipments are automatically insured up to $100 free of charge. That will typically cover minor damage and cracked lenses. We are unable to payout or cover anything more than the insurance amounts you select. If you ship the item on your own or provide your own return label then we have no ability to claim any insurance value. Any disputes or claims would need to be made to your shipping carrier from yourself.
Thomas Smith (verified owner) –
Excellent job
Peter (verified owner) –
Hands down best service ever! So happy with the result and turn around. Please let me know where else I can praise your company, more than happy to do so!
Ed (verified owner) –
Great fast service.
Ed B. (verified owner) –
You guys rock. Sent it in and got it back a couple days later. The only difficulty I had was in the video to uninstall the dash unit, it was unclear how to handle the lower part of the cover. I initially thought you had to separate the top part from the bottom part, but found a couple other vids that showed you just jiggle the bottom portion to get it loose. You might want to edit the video to show that. Otherwise it was straight forward and saved me about $2,000 because the dealer doesn’t fix the dash instrument panel, they just replace it. Thanks guys!
Clint Chapple (verified owner) –
Tanin Auto Electronix was great. They kept me fully informed every step of the way (when they got the cluster, when they started working on it, when it was being shipped back) with phone calls and e-mail and it’s now good as news. Quite frankly, I think that the service was a bargain for the price.
joe gambill (verified owner) –
yay! it works like it’s supposed to. and all back lickety split.
Andrew S. (verified owner) –
This is the second car that I have sent the dash pod to Tanin for repairs. Just put the dash pod back in the car this morning and it is working like new. Great job Tanin!
Toby Stubbs (verified owner) –
The cluster works great and your tech support helped too!
James (verified owner) –
Great communication and great job!
James Weber (verified owner) –
Repair was perfect. My only issue was that it took three weeks to get back.
Alan B. (verified owner) –
Excellent job. Quick turnaround and new LED screen is bright and fresh.
Larry A. (verified owner) –
Meant to add you did a great job and it is so nice to look down and see a fully functioning screen. Great turn around time on the job also!