Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Thomas Smith (verified owner) –
Excellent job
Peter (verified owner) –
Hands down best service ever! So happy with the result and turn around. Please let me know where else I can praise your company, more than happy to do so!
Ed (verified owner) –
Great fast service.
Ed B. (verified owner) –
You guys rock. Sent it in and got it back a couple days later. The only difficulty I had was in the video to uninstall the dash unit, it was unclear how to handle the lower part of the cover. I initially thought you had to separate the top part from the bottom part, but found a couple other vids that showed you just jiggle the bottom portion to get it loose. You might want to edit the video to show that. Otherwise it was straight forward and saved me about $2,000 because the dealer doesn’t fix the dash instrument panel, they just replace it. Thanks guys!
Clint Chapple (verified owner) –
Tanin Auto Electronix was great. They kept me fully informed every step of the way (when they got the cluster, when they started working on it, when it was being shipped back) with phone calls and e-mail and it’s now good as news. Quite frankly, I think that the service was a bargain for the price.
joe gambill (verified owner) –
yay! it works like it’s supposed to. and all back lickety split.
Andrew S. (verified owner) –
This is the second car that I have sent the dash pod to Tanin for repairs. Just put the dash pod back in the car this morning and it is working like new. Great job Tanin!
Toby Stubbs (verified owner) –
The cluster works great and your tech support helped too!
James (verified owner) –
Great communication and great job!
James Weber (verified owner) –
Repair was perfect. My only issue was that it took three weeks to get back.
Alan B. (verified owner) –
Excellent job. Quick turnaround and new LED screen is bright and fresh.
Larry A. (verified owner) –
Meant to add you did a great job and it is so nice to look down and see a fully functioning screen. Great turn around time on the job also!