Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Chris Etridge (verified owner) –
Phenomenal turnaround, clear communication, excellent workmanship
Guest –
Everything is as expected..looks brand new and functions like brand new
Erik Walter –
I just put the cluster back in the vehicle and it looks great! The work was done perfectly – you can’t tell the cluster was even opened – and was turned around much more quickly than I thought was possible. The cluster actually even looks cleaner than when I sent it! The replaced LCD is of very high quality and has very good resolution. Better than others I’ve seen. I would definitely recommend having your cluster repaired by Tanin.
william wynn –
Hey Folks, Just wanted you to know the cluster was re-installed and works prefectly…Its not only nice to know how fast I am going, but how much fuel I have….. and its raining on my cluster…Nice….Job well done folks and a big thanks to all! Will Wynn PS….Next in line is the chip to take this machine from 225hp to 325hp….Nice…..
Jim Montague –
Sent my 2003 TT roadster IC to Tannin for rebuild. Took a day longer to complete repair but I received it in great condition and it is fantastic to have perfect visibility with display (DIC) and knowing all gauges have been renewed!
Guest –
My Audi A4 had HORRIBLE pixelation on the center LCD. They replaced the center LCD quickly and got it back in the mail. They even cleaned up the clear plastic front A+ service!