Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Samuel R. (verified owner) –
Thank you so much! Great response time to all my questions before buying. Very easy to install and works great! Thanks again.
John (verified owner) –
Good
JAMES MATTHEWS (verified owner) –
Thank you
Thomas Boch (verified owner) –
Perfect fit Nice and bright. I recommend this product
William S. (verified owner) –
This was a perfect replacement for the screen in our 2005 Porsche Cayenne. The original screen would fade a few minutes after starting the car. The online videos made the installation easy, and we were done in less than an hour start to finish. I would highly recommend this to anyone looking to replace a dying LCD!
Dan G. (verified owner) –
My local Porsche dealer asked over $1k for a rebuilt dashboard and doesn’t offer the LCD component replacement that Tanin supports. The project took me 2.5 hours, the majority of that being careful removing the dashboard itself. The left vent connector took me 30 minutes to unplug since I’ve never seen one like it before. I suggest turning on the power and lowering the steering wheel prior to removing the horizontal dash piece around the ignition, since there’s a vinyl fabric connecting to the top of the steering wheel clamshell. Also you’ll need a long extension torx in order to get the last screw out (behind the dash).
The LCD screen replacement was exactly like the video describes. I replaced everything in reverse order and it came up immediately, looking bright as new!
Thank you Tanin for the part and video help! This makes my day!
Cassie (store manager) –
Hi Dan, thanks for the great review and including that tip – we can add that to our blog and hopefully help someone else! We love hearing about the customers we help with our parts, and that you were able to follow our installation video. Thanks again!
Christian (verified owner) –
Lcd screen swapped out and works great!
Ralf –
I can’t believe that it took me this long to replace my LCD screen in my Touareg. Great video instructions to follow along and the whole job, including removing the instrument cluster out of the car, took about 30 minutes. Now no more faded screen.
chad snyder –
Good product and fast shipping
Bruce Donaldson –
I purchased the subject part on line this past week. I believe it shipped the next day, and I received the part 3 days later. I installed it using TAE instructional video on the website. Installation went without problem, and the new screen works perfectly. Great product.
Aracely DEL VALENZUELA –
Perfect fit arrived on time ease to install
STEVE –
Product arrived promptly. Followed video instructions and replacement was easy. Highly recomend.
HEATHER JACKSON –
I replaced the MFI on my 2006 VW Touareg all by myself with your video’s help after my LCD started to “bleed” all over itself and it was not readable . I have never done anything like this on my own. My husband was even proud if me. Thank you!!! I would attach before & after pictures if I could.