Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Mathew D. (verified owner) –
the part worked as it should. it arrived in a timely manor.
Anthony Z. (verified owner) –
Had the task of repairing a dash panel for a friend. Was given the panel without knowing what vehicle it came out and a set of the wrong stepper motors. Sonny quickly found the correct stepper motors that I needed. Very pleased.
Michael White (verified owner) –
Fast shipping time. Packaged great. Thank you for having the parts I needed
Bradley Mastillone (verified owner) –
Part arrived in a timely manner, installed and work like a charm. My dash is back to like new.
Jaime H. (verified owner) –
Excellent description and parts works well. It was tested used, but looked brand new. Fast shipping too. I will be back to buy more as needed.
Clif Voss (verified owner) –
Thanks for the research
Aaron Cramer –
Fast shipping. Quality parts, easy fix.
Stanley Bolton –
Worked perfectly.no problem at all. Thanks for the YouTube video .
Mike –
Parts were 100% as advertised. Speedometer works great now. Thanks for the YouTube video that showed how to fix it. Saved me about $1000 and the run around I would have gotten at the dealership.
McManus –
I ordered the motors to be shipped second day air and when I called I found out the shipping company dropped the ball. When I called Tanin they shipped another set of motors over night. The issue was not theirs but they helped me out. I will be ordering more stepper motors from them the next time I am in need. The motors that did arrive worked excellent.
Mike White –
Product works great and received on time. Thank you, Mike