Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
David (verified owner) –
Fixed my blinker noise and gas guage issue.
Timothy W. (verified owner) –
Looks and works like new! Fast turn around (if item is in stock). Very friendly customer service. I will highly recommend to my Infiniti friends if they should ever need this service over the dealership – hands down!
Sean H. (verified owner) –
I had no issues worked perfectly
Anonymous (verified owner) –
Works good and fixed my issue
Rob S. (verified owner) –
2006 g35x, I purchased a gauge cluster because my gas gauge didn’t work, they found me one did what they had to do, and sent it to me it took 2.5-3 weeks but it was totally worth it my gas gauge works right for the first time owning the car!!! I tried fuel level sensor unit because it was Cheaper, I tried cleaning the level sensor driver and passenger side with a q-tip nothing changed, so I broke down n ordered one! Just give them the numbers off the back of ur factory cluster because their I’d multiple ones that will work and ones that wolnt, very happy so far and highly recommend
Daniel W. (verified owner) –
Great service,quick shipping.
Chris D. (verified owner) –
The replacement instrument cluster worked perfectly. Their team was always quick responding to any questions. I wouldn’t hesitate to shop here again.
Robert Swanstrom (verified owner) –
Very pleased with the rebuilt product received. It took almost a month to get it, which is longer than i expected.
Martin S. (verified owner) –
Great product/work
Alan B. (verified owner) –
Thank you Tanin for delivering a quality product. I couldn’t be more satisfied w/ the 09 Infiniti G37 cluster, works perfect.