Repair Service Terms & Conditions
1. Repair Agreement
By purchasing our diagnostic or repair service you are agreeing to send us your original unit to be diagnosed and/or repaired at a minimum of $139.99 diagnosis fee.
The first step is to complete our fillable Tanin Electronix Work Order Form which is in fillable PDF format. Print it and send it with your item. We will not work on your item without a completed and signed work order form.
2. Diagnostic Fee
Everything that enters our building will be charged a minimum of $139.99 diagnostic fee as explained on the work order form. In the event you decline a repair service or replacement part then you will only owe the diagnostic fee, starting at $139.99, plus return shipping cost of your choice.
3. Warranty Terms
All of our repairs require that you send the entire assembled unit which includes the lens and plastic covers for us to warranty the work we perform. If you are sending a Nissan or Infiniti cluster please do not send the entire plastic cluster housing or bezel surrounds and dash pad. These are not part of the gauge cluster.
4. Non-repairable Items
In the event of your unit being non-repairable and you decide to purchase a replacement unit we will dispose your original unit.
If you do want the original part returned, then it will be your responsibility to inform us and accept the additional shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal you have the option to add-on more inbound shipping insurance. This will protect your investment to our building and allow us to pay out a claim of UPS damage, theft, or lost packages. At checkout you will see an option to add outbound shipping insurance. This option is the same insurance going back to you. Our outbound shipments are automatically insured up to $100 free of charge. That will typically cover minor damage and cracked lenses. We are unable to payout or cover anything more than the insurance amounts you select. If you ship the item on your own or provide your own return label then we have no ability to claim any insurance value. Any disputes or claims would need to be made to your shipping carrier from yourself.
David (verified owner) –
Fixed my blinker noise and gas guage issue.
Timothy W. (verified owner) –
Looks and works like new! Fast turn around (if item is in stock). Very friendly customer service. I will highly recommend to my Infiniti friends if they should ever need this service over the dealership – hands down!
Sean H. (verified owner) –
I had no issues worked perfectly
Anonymous (verified owner) –
Works good and fixed my issue
Rob S. (verified owner) –
2006 g35x, I purchased a gauge cluster because my gas gauge didn’t work, they found me one did what they had to do, and sent it to me it took 2.5-3 weeks but it was totally worth it my gas gauge works right for the first time owning the car!!! I tried fuel level sensor unit because it was Cheaper, I tried cleaning the level sensor driver and passenger side with a q-tip nothing changed, so I broke down n ordered one! Just give them the numbers off the back of ur factory cluster because their I’d multiple ones that will work and ones that wolnt, very happy so far and highly recommend
Daniel W. (verified owner) –
Great service,quick shipping.
Chris D. (verified owner) –
The replacement instrument cluster worked perfectly. Their team was always quick responding to any questions. I wouldn’t hesitate to shop here again.
Robert Swanstrom (verified owner) –
Very pleased with the rebuilt product received. It took almost a month to get it, which is longer than i expected.
Martin S. (verified owner) –
Great product/work
Alan B. (verified owner) –
Thank you Tanin for delivering a quality product. I couldn’t be more satisfied w/ the 09 Infiniti G37 cluster, works perfect.