Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Richard Byers (verified owner) –
Gauge cluster was like new and packaged well
Rommel Yabut (verified owner) –
My old cluster is not well lit and the the tach becomes sticky at 3000rpm. I ordered a replacement from Tanin, everything works, the light cluster were bright and the they even programmed the odometer. Now my cluster looks nice and bright for my old 2002 Lexus sc430.
William (verified owner) –
Excellent service; cluster an improvement in every way! If you take your time an easy install less than 45 minutes. Instructions are readily available online. An assistant helps but not required. The cluster is well calibrated.
If running the original stock cluster people are foolish not to do this upgrade. Instruments are so much easier to read even in the brightest sunlight. Safety improvement if nothing else. Keep the packing to return your core to Tanin.
The core is on its way arrives Monday. (Hope you refund $11.95 return shipping also with the core refund:)) Suggestion: include a return shipping label.