Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Great product for my 08 Honda Ridgeline odometer LCD screen. Very fast shipping, and a very fair price. Their video even walked me thru the do it yourself procedure. Could not ask for better service or product. Thanks to Jason too. This guy saved me about $850 bucks. After I sent my cluster out to Georgia to a company that failed twice to fix my problem. This company came thru big time. Hope this business goes big and prosperous.
Steve in NC.
the LCD was well received, thanks.
After I removed the dashboard (following this instruction http://goldwingdocs.com/forum/viewtopic.php?f=14&t=10998, I was able to replace the LCD within a couple of minutes. It was a very easy job, specially with the YouTube instructions you provided.
The total disassembly and assembly of the dashboard unit took about 2 hours but the result is perfect. I own this GL1500 for 6 years and the LCD display never worked, so now I can finally see the radio, clock etc.
Thanks again and I will promote your product wherever we can!
Thank you for choosing TAE for your GL1500 LCD screen repair, Erik! We truly appreciate your taking the time to leave us feedback on the product too. Let us know if there is anything else that we can assist with. We also always value customer referrals!
Hi I am from Wales, UK. I saw the u-tube clip about a month ago. This is a new product by Tanin for the market and after exchange of some e mails I decided to purchase. First Class service. I bought the screen and bulbs, they arrived within the time promised. The installation was simplicity itself following the u tube guide. However, nothing to do with the product or Tanin, I could not disconnect the electric connectors at the back of the cluster and actually replaced the lcd screen on the bike by removing the clear screen instrument cover and then the black fascia panel. Easy but I made one mistake. When I came to put the bulbs in I tipped the cluster forward, to replace the bulbs at the back, not realising the small plastic light protector lenses of the oil, reverse, cruise etc on the front were not held in place other than by the black fascia. 6 of the 9 fell off into the engine area and took me ages and a ‘bit’ of a further strip down to get to them. I recovered them all, but a bit of tape across them to start with would have saved me hours!! I was able to check that the screen works before putting it all back together, radio time etc. Overall a long time awaiting for a company to produce such a screen, Well Done Tanin, I have no hesitation in saying to others Buy this but if you follow the same strip down as me, watch out for the light plastic lenses inside the instrument cover! Excellent Company to deal with. Sorry no old photos taken, but believe me the new screen is precisely that – new.
Hi Dennis! Thank you so much for choosing TAE and the replacement LCD screen that we designed and sell for the GL1500. We are so happy that you are satisfied with the screen and we hope that your post can help others in removal issues with the small parts located in the cluster. Great tip with the tape idea to hold it all in place as well!
hi good morning ..is this a plug and play.no soldering to be done or wire cutting .im thinking of buying on for my 1500 to do in winter uk
Please watch this video that we made to illustrate the install https://youtu.be/t4KCZvLO7HI
Let us know if you have any other questions. It is a great, simple winter project!