Repair Service Terms & Conditions
1. Repair Agreement
By purchasing our diagnostic or repair service you are agreeing to send us your original unit to be diagnosed and/or repaired at a minimum of $139.99 diagnosis fee.
The first step is to complete our fillable Tanin Electronix Work Order Form which is in fillable PDF format. Print it and send it with your item. We will not work on your item without a completed and signed work order form.
2. Diagnostic Fee
Everything that enters our building will be charged a minimum of $139.99 diagnostic fee as explained on the work order form. In the event you decline a repair service or replacement part then you will only owe the diagnostic fee, starting at $139.99, plus return shipping cost of your choice.
3. Warranty Terms
All of our repairs require that you send the entire assembled unit which includes the lens and plastic covers for us to warranty the work we perform. If you are sending a Nissan or Infiniti cluster please do not send the entire plastic cluster housing or bezel surrounds and dash pad. These are not part of the gauge cluster.
4. Non-repairable Items
In the event of your unit being non-repairable and you decide to purchase a replacement unit we will dispose your original unit.
If you do want the original part returned, then it will be your responsibility to inform us and accept the additional shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal you have the option to add-on more inbound shipping insurance. This will protect your investment to our building and allow us to pay out a claim of UPS damage, theft, or lost packages. At checkout you will see an option to add outbound shipping insurance. This option is the same insurance going back to you. Our outbound shipments are automatically insured up to $100 free of charge. That will typically cover minor damage and cracked lenses. We are unable to payout or cover anything more than the insurance amounts you select. If you ship the item on your own or provide your own return label then we have no ability to claim any insurance value. Any disputes or claims would need to be made to your shipping carrier from yourself.
Great product for my 08 Honda Ridgeline odometer LCD screen. Very fast shipping, and a very fair price. Their video even walked me thru the do it yourself procedure. Could not ask for better service or product. Thanks to Jason too. This guy saved me about $850 bucks. After I sent my cluster out to Georgia to a company that failed twice to fix my problem. This company came thru big time. Hope this business goes big and prosperous.
Steve in NC.
the LCD was well received, thanks.
After I removed the dashboard (following this instruction http://goldwingdocs.com/forum/viewtopic.php?f=14&t=10998, I was able to replace the LCD within a couple of minutes. It was a very easy job, specially with the YouTube instructions you provided.
The total disassembly and assembly of the dashboard unit took about 2 hours but the result is perfect. I own this GL1500 for 6 years and the LCD display never worked, so now I can finally see the radio, clock etc.
Thanks again and I will promote your product wherever we can!
Thank you for choosing TAE for your GL1500 LCD screen repair, Erik! We truly appreciate your taking the time to leave us feedback on the product too. Let us know if there is anything else that we can assist with. We also always value customer referrals!
Hi I am from Wales, UK. I saw the u-tube clip about a month ago. This is a new product by Tanin for the market and after exchange of some e mails I decided to purchase. First Class service. I bought the screen and bulbs, they arrived within the time promised. The installation was simplicity itself following the u tube guide. However, nothing to do with the product or Tanin, I could not disconnect the electric connectors at the back of the cluster and actually replaced the lcd screen on the bike by removing the clear screen instrument cover and then the black fascia panel. Easy but I made one mistake. When I came to put the bulbs in I tipped the cluster forward, to replace the bulbs at the back, not realising the small plastic light protector lenses of the oil, reverse, cruise etc on the front were not held in place other than by the black fascia. 6 of the 9 fell off into the engine area and took me ages and a ‘bit’ of a further strip down to get to them. I recovered them all, but a bit of tape across them to start with would have saved me hours!! I was able to check that the screen works before putting it all back together, radio time etc. Overall a long time awaiting for a company to produce such a screen, Well Done Tanin, I have no hesitation in saying to others Buy this but if you follow the same strip down as me, watch out for the light plastic lenses inside the instrument cover! Excellent Company to deal with. Sorry no old photos taken, but believe me the new screen is precisely that – new.
Hi Dennis! Thank you so much for choosing TAE and the replacement LCD screen that we designed and sell for the GL1500. We are so happy that you are satisfied with the screen and we hope that your post can help others in removal issues with the small parts located in the cluster. Great tip with the tape idea to hold it all in place as well!
hi good morning ..is this a plug and play.no soldering to be done or wire cutting .im thinking of buying on for my 1500 to do in winter uk
Please watch this video that we made to illustrate the install https://youtu.be/t4KCZvLO7HI
Let us know if you have any other questions. It is a great, simple winter project!