Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Hi I have a 2006 Porche cayenne s suv and I need my cluster repaired.. nothing shows on my LCD screen and my mechanic said it’s not the lcd screen is the cluster behind it… please help .. he also said my vin has to match a new cluster because my radio will not work
Hi Michael, thanks for reaching out! We have repair services for clusters with the amber center display and clusters with the color center display.
Unfortunately, we can not diagnose your instrument cluster without having our techs test it, but if you send your cluster to us, we can determine if the repair will fix your issues. If our technicians find that the cluster cannot be repaired, we can help you locate a replacement that will work for your vehicle. For any additional questions, you can call us or send us an email: https://taninautoelectronix.com/support/contact/
I’am Thai (Chiangmai) Cayenne S 2006 owner. Could you please contact me
I need to change my old-fashioned central LCD to the newer one in Cayenne Turbo S which has a gear position indicator.
Thank you
Cholawit W.
Hi Cholawit, We removed your email for your privacy and sent you information on the repair service. Let us know if you have any other questions. Thank you for contacting Tanin Auto Electronix. We look forward to assisting you.