Repair Service Terms & Conditions
1. Repair Agreement
By purchasing a diagnostic or repair service, you agree to send us your original unit for inspection, diagnosis, and/or repair. All repair orders are subject to a minimum non-refundable diagnostic fee of $139.99.
Before sending your item, you must complete our fillable Tanin Electronix Work Order Form and include it with your shipment. We will not begin work on any item without a completed and signed work order form.
2. Diagnostic Fee
Every repair item received by our facility is subject to a minimum $139.99 non-refundable diagnostic fee, as explained on the work order form. This fee applies regardless of whether the item is ultimately repaired, deemed non-repairable, or you decline the recommended repair or replacement.
If you decline a repair service or replacement part after diagnosis, you will still owe the diagnostic fee, plus return shipping charges based on the shipping method you choose.
3. REPAIR AND Warranty Terms
Repair service does not guarantee that every unit is repairable or that repair or replacement of one component will resolve all vehicle issues. Multiple systems may contribute to similar symptoms.
To qualify for warranty coverage on our repair work, you must send the complete assembled unit, including the lens and plastic covers where applicable. If you are sending a Nissan or Infiniti cluster, do not send the outer plastic housing, bezel surrounds, or dash pad, as these are not considered part of the gauge cluster.
4. Non-repairable Items
If your unit is found to be non-repairable and you choose to purchase a replacement unit, we may dispose of the original unit unless you specifically request its return.
If you want the original item returned, you must notify us before order completion and you will be responsible for all additional return shipping charges.
5. Shipping Insurance
If you use our UPS inbound shipping portal, you may purchase additional inbound shipping insurance to protect your shipment against loss, theft, or carrier damage while in transit to us.
At checkout, you may also purchase outbound shipping insurance for the return shipment back to you. Outbound shipments are automatically insured up to $100 at no additional charge. This usually covers minor shipping damage such as cracked lenses or light cosmetic damage.
We are not responsible for loss or damage beyond the insurance amount selected. If you ship the item yourself or provide your own return label, we cannot file an insurance claim on your behalf. Any shipping damage, loss, or insurance claim in that situation must be handled directly with your shipping carrier.
Timothy F. (verified owner) –
Ordered this part for a customer car. It came very quickly, and very well packaged. Upon opening it, it was the SAME part part I removed from the car. Worked great, no trouble whatsoever! Thanks, Tanin!
Danny Jeter (verified owner) –
Good job
jeff (verified owner) –
Good price, seem like quality parts. Video helped a lot made the whole thing easy
David T. (verified owner) –
Great service. Part worked as advert. Thanks for the instructions on how to remove and install. Saved me money. Hope this one can last me another 9 years.
Richard B. (verified owner) –
Product shipped and arrived fast. Exactly as described and what I needed. Install was simple and it is working great.
Mike Azzab (verified owner) –
I fixed it perfect fit. I will definitely buy more stuff from this company.
Michael Franklin (verified owner) –
Great job on your delivery
Alfred Greiner (verified owner) –
Everything went smoothly from the research, review of the installation videos to installing and power up. Thanks, ACG
colleen gleason (verified owner) –
It was perfect came quickly very pleased with the product
Anonymous (verified owner) –
Shipped quickly and works as expected.
Daniel B. (verified owner) –
Worked great!! Arrived fast and shipped in a box to protect it.
Dylan (verified owner) –
Arrived quickly! Thanks!
Jaime Munoz (verified owner) –
Thank you so much, I am very satisfied with my purchase.
David W. (verified owner) –
Part was perfect. Received in a timely manner. A good experience.
Roxanne R. (verified owner) –
Display worked perfectly and arrived on the day expected.
Steven Jordan (verified owner) –
great
Brooke (verified owner) –
Install was a bit different than some of the videos I found on Youtube but still relatively straight forward. I disconnected the ribbon cable from both the screen and the motherboard to make things easier (2014 Ford Escape Titanium AWD). After reconnecting the dash cluster and the battery to the car the screen popped on. Good as new! Saved easily over $1000!
Lisa D. (verified owner) –
The part was just as described and the customer service was excellent they were very helpful with questions we had.
Carla (verified owner) –
Was so worried that the mileage would not be correct but as promised it worked out. Delivered on time in great shape.
Aaryka E. (verified owner) –
Exactly what I needed
Steve G. (verified owner) –
Shipped fast, worked perfectly. 15 minute fix.
Robert H. (verified owner) –
Perfect fit. Same as OEM. Installed easily. Thank you!!!
Chris (verified owner) –
Perfect, 15 minute repair!
Mark H. (verified owner) –
Replaced the white blinding screen. My wife loves it. The dealer said it would cost $1800 Did it myself it look 30 minutes . Happy wife happy life . Thank you so much. Awsome
Wayne Bellig (verified owner) –
Great had it fixed in 15 minutes
Richelle Massey (verified owner) –
Part came in super fast and works perfectly! Will definitely recommend and use again!
Phil H. (verified owner) –
Worked great, easy to install, shipped fast.
Steven L. (verified owner) –
Excellent product description, my wife has a 2013 Ford Escape which lead me to 2 different screens and following the near dummy proof steps in verifying which screens I was able to get the correct screen. Works flawlessly
Edward R. (verified owner) –
Arrived quickly, easy to install by following youtube videos. Would be nice if install video was available on site, but easy to find
Matt Montgomery (verified owner) –
Great purchase. Had questions regarding which screen to buy…question was answered very quickly….once ordered was shipped out within hours. Thanks
Sara N. (verified owner) –
Product came in perfect condition and was very easy to install.
Carl Swanson (verified owner) –
Excellent service, fast shipping, nice easy repair of dash cluster
John (verified owner) –
Perfect, looks better than the original. 15min install.
Anonymous (verified owner) –
Everything was perfect. Just as expected and advertised.
David L. (verified owner) –
Your guide on selecting the correct screen was helpful. If I just went by my model year and cluster configuration I would have purchased the incorrect part. Thank you.
Dana (verified owner) –
Was perfect!
Evan Nedwick (verified owner) –
Quick shipping and easy installation
Evan Nedwick (verified owner) –
Super simple to install for this vehicle and display looks amazing.
Michele J. (verified owner) –
It was great.
Carlos Perez (verified owner) –
reicieved it faster that I expected